Refund and Returns Policy

How do I cancel an order on ARIVOGENIX……?

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.

Return Policy

Our Return policy is reported in within 24 Hours of receiving the product unfortunately, we can’t offer you a refund or exchange. Pack your item (with its original packaging and tags intact) together into your ARIVOGENIX delivery package. No return and refund if tag is broken. Item will be replaced 3-7 days’ after the item is received subject to availability of stock or price will be refunded 10 days.

In case you receive a Broken Product, then kindly e-mail (infoarivo@gmail.com) us the Images of the Broken Product you have received and the Image of your invoice bill within 24 Hours of receiving the product. Otherwise, we are sorry to inform you that we will not be able to provide Exchange/Replacement for the Broken Product.

We accept the return of products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item). Item(s) must be returned together with proof of purchase. We only replace items if they are defective, damaged or wrong item.

To complete your return or exchange, we require a receipt or proof of purchase. Please contact our support team via infoarivo@gmail.com.

Note – There is No Refund on Cash on Delivery (COD), you are only eligible for exchange with another product of the same price. If you are purchase through net Banking or online payment method then you are eligible for Refund.

Requirements for Returns:

• Must include a valid original purchase order number from Arivogenix, purchases made outside of Arivogenix must contact their seller for returns.
• All returned products should be in the original packaging without any missing or damaged parts.
• If the product is used or has scratches, the same cannot be accepted for return
• Return shipping will be at the buyer’s cost.
• Shipping and Handling fees are non-refundable for both ways.
• Item will be replaced 3-7 days’ after the item is received subject to availability of stock or price will be refunded 7 Working days.
• We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns).
• If you are not satisfied with the product quality, then you can only exchange your product with another product of the same price. We don’t have a refund policy in this caseas our products are tested by our Quality Assurance team

Exchange

Don’t worry, if you ordered a wrong product / or want to exchange it

• Send us the picture of the product you got, pleases make sure it’s in original condition. You can Email us infoarivo@gmail.com.
• If we have sent you a Wrong Product by mistake then Reverse Pickup will be done for free. Shipping of the replacement product is also done for free.
• If we have sent you the right product then Return shipping will be at the buyer’s cost.
• As soon as the product is picked up from you, we dispatch the replacement simultaneously (time to resolution reduced by 3 days).

We only replace items if they are defective or damaged. If you have received a defective/broken product, it needs to be reported within 24 hours of delivery.  If you need to exchange it for the same item, send us an email at infoarivo@gmail.com.

Damaged Products

Received Defective/Broken product, it needs to be reported within 24 hours of delivery.

NOTE: The replacement will only be initiated after our quality check process to make sure the product is in intact (not damaged or impaired in anyway; not used in anyway just like you received it.) condition. If the product fails the quality check process then no replacement will be initiated.

Refund Policy 

The refund policy is applicable in case the replacement of a damaged product is not available.

In case of refund, 20% Handling charges will be deducted from the order amount if a pick up is arranged. If the customer is ready to courier the product to the return address, then there will be no deduction and full amount will be refunded through available methods.

In case of online paid orders, customers’ bank account details would be required and the refund would be credited within 7 working days from the date we receive the product. Alternatively, refunds can also be done via Paytm, Google Pay & Bank Transfer.